America Online Complaint - AOL crooked billing practices!
We cancelled our cable internet service in July and stuck a free AOL cd they had sent to us in our computer to check it out. Well it wouldn't take us anywhere but their homepage, so we uninstalled it. But it wouldn't go quietly. It had taken over our computer and wouldn't let us put any thing else in it. We ended up doing a restore on the computer, and having to reinstall all updates and programs. The very next day I called AOL and cancelled the free trial. They agreed but at the end of the conversation said I still had to oct.with the free trial. I said no,we don't want it and have already uninstalled it. Than last month a 28.90 charge from them was on my phone bill. I called and told them, how dare they put charges on my bill, they're nothing but thiefs. Got my phone bill today and another charge was on it! I called and started getting the runaround, My voice got louder and woke my husband. He came down and took a turn with the witch.We tag teamed her, when my husband would yell so much, he needed his asthma inhaller, than I would take over. Than he figured out she was trying to get us to hang up so they can drag it out longer. Well there were two of us today and we weren't letting her off the line until she credited our account. I gave her a #from a card they sent me last summer. She said, oh, that's your account number, I can access your account now. So with in 24 hours I can go to an email account at aol and get my cancellation confirmation hopefully. It's amazing that they can lose all these cancelation orders, but call up any conversation you've ever had with them. I think they're trying to shame you for the things you called them in anger. What a twisted race of people they are. They should be ashamed to work for such a company.