2
Helpful
Votes

Palms Hotel & Casino - Why can't they just be upfront?

Complaint
Review by bob932304 on 2012-08-07
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
LAS VEGAS, NEVADA -- I found a good deal online at the Palms hotel & casino. I put in the information and got a quote of "Total: $189.28". That seems a pretty good rate for that type of room. I looked in the "Important Information" on the check out page and suddenly I have to pay $40 more for a real total of $229.28. There is a $20/day resort fee - huh? It is mandatory so why isn't it in the original price? Just the hotel's way of ripping off the consumer. Why don't hotels go the way of airlines and be forced to put all their mandatory fees, charges, and taxes in the original quote?

I will say I think this is still a reasonable deal but I will not stay at a hotel that tries to hide this information under 'fine print'.
Comments:7 Replies - Latest reply on 2012-08-09
Posted by madconsumer on 2012-08-08:
sadly, this is the way it is. only way to change this is to change the state/city laws regarding the fees. i agree it is pretty sneaky for the hotels fees to not be upfront.

very helpful review!
Posted by jonthethird on 2012-08-08:
Agree it is sneaky. The "reason" given is to pay for the internet access, phones, health spa, that we have come to accept as part of the Hotels offerings, not to be billed separately. Hotels found they could not raise rates, so they introduce mandatory fees in an attempt to fool us.
Posted by ChuhBaca on 2012-08-08:
The problem is, it isn't just the Palms. Many of the hotel/casinos in Las Vegas charge "Resort Fees" to cover things like wifi, etc...
There are, however, a few casinos that do not charge resort fees and try to make this as known as they possibly can!
For example, Planet Hollywood does not charge resort fees and you will often see scantily clad employees on the strip, carrying signs speaking out against resort fees. It's a neat place to stay, too.
Posted by SteveWiginowski on 2012-08-08:
Did you book through the hotel or through a 3rd party website? I couldn't find the $20/day resort fee.
Posted by bob932304 on 2012-08-08:
For Steve - here is the website (you may have to start at www.palms.com to get this far), https://shop.palms.com/mytrip/app/GuestInfo

And here is the rest of the story:
Important Information
A $20 resort fee will be added to each night of stay.

Note that this is NOT in total amount already shown.
Posted by FoDaddy19 on 2012-08-08:
This actually pretty common, and virtually all nicer hotels in a vacation destination area will tack on this very vague fee. The good news is that most of the time you can get out of it, by simply bringing it up to the person at the counter and disputing it face to face.
Posted by jonthethird on 2012-08-09:
I also think the "resort fees" are not taxed the same as the room rate.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.