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Ashley's Home Furniture - Defective Area Rug and Deplorable Customer Service

Area Rug- Saturn - Complaint
Review by Butchweiss on 2012-08-08
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
NEW ROCHELLE, NEW YORK -- After spending $2000 at this store seven days ago, I can say they will never see a cent of my money again. I purchased a rug that sheds uncontrollably. It is as if I have several animals. Instead of standing behind its products, Ashley's regional manager blamed me for using a vacuum that was too strong. However, the instructions for care on the rug says to vacuum in all different directions.

They had me take pictures to verify damage. She said I should have refused delivery of it was in bad shape, however store policy dictates that they will not unpack rugs for you. The customer service was deplorable, disrespectful, and arrogant. Stay away from this chain.
Comments:1 Replies - Latest reply on 2012-08-08
Posted by madconsumer on 2012-08-08:
rugs and carpet will shed for weeks after installation. it is just part of quality carpets and rugs.

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