Comed - 21 Days Bill Payment Window
Electric - Complaint
MACHESNEY PARK, ILLINOIS -- I received a deposit request stating that our payment has been late every month for the last year we have been at our new address. I am disabled I received my check once every 30 days the billing cycle is every 21 days, not even allowing time for mail service..When I called to protest after 45 minutes on the phone the CSR stated that they can allow me an additional 5 days to pay but I would need to talk to a manager to waive the deposit so they put me on hold for another 45 minutes. The manager then gave us an additional 5 days (total of 10 days) to received payment before being considered late but again would not remove the $200.00 deposit request so needless to say we will be struggling for the next 3 months trying to pay this deposit request with our already escalated summer cooling expense. I am very unhappy with the way this company conducts its business in fact it should be illegal everyone should be afforded 30 days to pay a bill not 21 days..
Leeann 8/8/12 6:20AM