Microsoft - Product key is genuine but blocked.
Windows home premium 7 office word - Complaint
N/A, CALIFORNIA -- I just bought a year old computer from my granddaughter who re-loaded her disc's in order to erase other things she had. Now I get the message 'enter product key' every time I use the office word to open a document. When I entered the product key it isn't recognized and the help desk said the key is blocked because it was used before. Why is it that Microsoft blocks the key when it is used a second time. The option I have been given is I can re-purchase it for $199.00 or have a tech re-install it for $99. This is just plain BS, but, here I sit with a computer that is unable to open documents (part of my work, by the way) unless I re-purchase software that came with the computer. Any ideas??