Whirlpool defroster failure on 15 month old appliance
Whirlpool Gold Refrigerator Model GX2FHDXVAD03 french door bottom freezer - Complaint
VENTNOR, NEW JERSEY -- I have had my Whirlpool refrigerator for 15 months. it gets limited usage as it is in a summer home and we don't have young children - in the off season it is left on and used just one weekend/month.
Two days ago, in a matter of 6-7 hours, everything in my freezer melted/defrosted. We had not lost power and the refrigerator was working fine. At noon I had taken ice out of the freezer and it was fine. At 9pm when I went to get ice, the ice cube tray was a complete liquid and the freezer was hot.
Called Whirlpool customer svc - was on the phone with Barabara for about an hour. She said the only thing she could do since my unit was out of warranty was to sell me a one year warranty contract for $342. I asked to be transferred to a manager and after a long hold was disconnected. Then I called back and spoke to Laura. I asked her if there was an incident write up on my previous call and she said there wasn't. I asked her to create one and I got disconnnected. The third time I called back I spoke to Brittany - She at least created an incident report for me 1-1091611727, and transferred me to a customer svc manager, Robin #3502. After a pretty lengthy conversation Robin authorized parts coverage but not labor. I am now waiting for my appliance center to send the repairman out on Friday
I had my previous Amana refrigerator for 22 years (still have it) without a problem. Really upset that the most expensive appliance I ever bought appears to be a lemon and that the defrosting component is not considered one of the self-sealed refrigerator components that has a 5 year warranty since it is affecting the operation of the freezer. I think anything that causes everything in my freezer to melt is part of the refrigerant components.