Sears.com Marketplace a step back in time
No shipping information made available - not acceptable - Complaint
I had seen a complaint on a popular consumer feedback website (my3cents) only a month ago about someone who had ordered an item from a Sears "Marketplace" vendor. On Sears.com, they partner with third parties - this is obvious when you are browsing an item, as it says "Marketplace Item" and the button says "Go to website". One of the pluses of Marketplace vendors is they tend to have slightly lower prices than elsewhere.
The problem the person complained about was they didn't realize they were not buying from Sears, and it turned out the item was delayed because the third party didn't have it in stock.
In my case, I knew I was buying from a third party (Next Step Shoes or NextStep Shoes), but foolish me thought I would get at least Twentieth Century tracking to know when my product was shipped and when I could expect it.
What I got was an email confirming my order, and then a day later an email that cryptically informed me that my item was being obtained, which usually take 5-7 business days. In other words they didn't have it, and I was left to assume it would be shipped by them once it was.
Thus, I checked the order status page inconveniently provided by Next Step each day. I did this for 8 days, and it said "Tracking number not available" and the shipping status was "Ordered".
Today the UPS man strolled down my driveway, and I knew why he was here but didn't expect him. I went online 30 minutes after he left, and the inconveniently provided status read "Shipped" and "Tracking Number not available".
Actually, the status was "Delivered". In this day and age, not making a tracking number available for a UPS shipment is unacceptable. I didn't mind the delay anywhere near as much as not being able to plan delivery. I will never use a Sears Marketplace vendor again, nor Next Step Shoes. I'll be leaving Next Step a complaint as my Last Step, individually. It isn't worth saving $5 or $10 to be left in the dark!