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SuperShuttle (San Francisco) - I waited outside for 80 minutes just told be told that there won't be a shuttle and call the cab !!
Service (Shuttle Van Service to and from SFO)
Review by Consumer on 2012-08-08
Rating: 
SAN FRANCISCO, CALIFORNIA -- I waited out on the street for 82 minutes just to find out that shuttle van I requested and was promised to receive won't be there.
I made reservation (# 6575009) online for pick up in Pacific Heights Area to SFO on 08/07/2012. I called 32 minutes after my scheduled pick up time. male Dispatcher said the van is 2 miles away from me to it should be there in 2-10 minutes. I called again after 55 minutes of my requested pick up time. A female dispatched put me on hold for minutes. To make my painful story short so you can safe your time (and won't have to read a GREAT AMERICAN NOVEL), female dispatcher told me to call taxi on my own and submit for reimbursement AFTER I AM ALREADY 82 MINUTES LATE. I refused to call taxi on my own and demanded the dispatcher to call taxi for me. However, Super Shuttle refused to direct bill for my taxi service but asked me to pay upfront and "REQUEST A REIMBURSEMENT" to them at later time. Since I was already late for my flight, I didn't fight for that.
On 08/08/2012, I called "quality control' unit of SuperShuttle. A female representative took my request and gave me a reference number (392006) but said it will take a few days for someone to call me back to get my taxi money back. She sounded surprised that I was made to pay for taxi upfront. I am not sure what is going to happened with my $63 Taxi fare which was TOTALLY PART OF SUPERSHUTTLE'S RESPONSIBILITY AND LIABILITY but it was sounded very "IRRESPONSIBLE" of them to just make me wait and see what happened. A female representative stated to me that I can't email my (scanned) receipt to SuperShuttle but just wait for the call (until and if that happens). There is no one in charge there or sounded like it. Even "QUALITY CONTROL" was like ... oh well ... you just have to wait. I was very polite when I called but there was no "I AM SORRY ABOUT NOT ABLE TO DELIVER OUR SERVICE TO YOU AS PROMISED."
MOST CONVERSATIONS FROM DISPATCHERS & CUSTOMER SERVICES ARE RECORDED ON MY PHONE AS MY RECORD SO I HAVE PROOF AND AM NOT JUST MAKING ANGRY STATEMENT ABOUT THE SERVICE I SUPPOSED TO RECEIVE.
I made reservation (# 6575009) online for pick up in Pacific Heights Area to SFO on 08/07/2012. I called 32 minutes after my scheduled pick up time. male Dispatcher said the van is 2 miles away from me to it should be there in 2-10 minutes. I called again after 55 minutes of my requested pick up time. A female dispatched put me on hold for minutes. To make my painful story short so you can safe your time (and won't have to read a GREAT AMERICAN NOVEL), female dispatcher told me to call taxi on my own and submit for reimbursement AFTER I AM ALREADY 82 MINUTES LATE. I refused to call taxi on my own and demanded the dispatcher to call taxi for me. However, Super Shuttle refused to direct bill for my taxi service but asked me to pay upfront and "REQUEST A REIMBURSEMENT" to them at later time. Since I was already late for my flight, I didn't fight for that.
On 08/08/2012, I called "quality control' unit of SuperShuttle. A female representative took my request and gave me a reference number (392006) but said it will take a few days for someone to call me back to get my taxi money back. She sounded surprised that I was made to pay for taxi upfront. I am not sure what is going to happened with my $63 Taxi fare which was TOTALLY PART OF SUPERSHUTTLE'S RESPONSIBILITY AND LIABILITY but it was sounded very "IRRESPONSIBLE" of them to just make me wait and see what happened. A female representative stated to me that I can't email my (scanned) receipt to SuperShuttle but just wait for the call (until and if that happens). There is no one in charge there or sounded like it. Even "QUALITY CONTROL" was like ... oh well ... you just have to wait. I was very polite when I called but there was no "I AM SORRY ABOUT NOT ABLE TO DELIVER OUR SERVICE TO YOU AS PROMISED."
MOST CONVERSATIONS FROM DISPATCHERS & CUSTOMER SERVICES ARE RECORDED ON MY PHONE AS MY RECORD SO I HAVE PROOF AND AM NOT JUST MAKING ANGRY STATEMENT ABOUT THE SERVICE I SUPPOSED TO RECEIVE.
Comments:
Posted by jonthethird on 2012-08-08:
I hope you have the acknowledgement from those you spoke to confirming they knew they were being recorded. In CA it can be charged as a felony if you record a phone conversation without all parties being aware and consenting. In any case, the recordings cannot be used as evidence in court.
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