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Super Shuttle Super Sucks
Complaint
Review by brandy.fouts on 2012-08-08
Rating: 
ASTORIA, NEW YORK -- I hate that my first review ever is a negative one, but this experience was so horrible, I feel like it's my duty to warn you. In an effort to avoid a long, rant-y message, I'll just list all the things that went with their service.
1. My driver left me behind. After arriving in Manhattan, I called from the baggage claim for my 3:00 shuttle. Around 2:50, I use the rest room and when I return, I see the driver going out to the shuttle. I walk up to the window and explain that 1) I booked the shuttle in advance 2) I checked in from the baggage claim, as they asked 3) I was told I was on the 3:00 shuttle. As I'm explaining this, the driver gets in the car and drives away slowly until he couldn't hear me pleading. There were 3 other people in the van - plenty of room.
2. Two other drivers yell at me for not understanding the system, without actually explaining the system. After the 1st driver left, I saw more drivers and asked if they were going to Manhattan. I was told that yes, but they can't take me because "it doesn't work that way."
3. A 4th driver leaves me. At this point, I called the Super Shuttle dispatch to find out what was happening. She was nice enough to say my ride was free, since everyone kept leaving me behind. A personal driver was called to come pick me up "in 10 minutes." After 20 minutes I had not been picked up, so I called and they said "I'm not sure why the driver left without you." (that was the second time I heard that from them). After TWO HOURS of waiting for the Super Shuttle, I ended up taking a cab to my hotel.
4. Upon my request, they confirmed that my return trip was cancelled and I was fully refunded, yet they STILL sent a driver to pick me up at my hotel on Sunday and also charged me for BOTH legs of the trip....even though the first half was already "comped" since their drivers kept leaving me behind.
I will never NEVER use Super Shuttle again and you shouldn't either!!
1. My driver left me behind. After arriving in Manhattan, I called from the baggage claim for my 3:00 shuttle. Around 2:50, I use the rest room and when I return, I see the driver going out to the shuttle. I walk up to the window and explain that 1) I booked the shuttle in advance 2) I checked in from the baggage claim, as they asked 3) I was told I was on the 3:00 shuttle. As I'm explaining this, the driver gets in the car and drives away slowly until he couldn't hear me pleading. There were 3 other people in the van - plenty of room.
2. Two other drivers yell at me for not understanding the system, without actually explaining the system. After the 1st driver left, I saw more drivers and asked if they were going to Manhattan. I was told that yes, but they can't take me because "it doesn't work that way."
3. A 4th driver leaves me. At this point, I called the Super Shuttle dispatch to find out what was happening. She was nice enough to say my ride was free, since everyone kept leaving me behind. A personal driver was called to come pick me up "in 10 minutes." After 20 minutes I had not been picked up, so I called and they said "I'm not sure why the driver left without you." (that was the second time I heard that from them). After TWO HOURS of waiting for the Super Shuttle, I ended up taking a cab to my hotel.
4. Upon my request, they confirmed that my return trip was cancelled and I was fully refunded, yet they STILL sent a driver to pick me up at my hotel on Sunday and also charged me for BOTH legs of the trip....even though the first half was already "comped" since their drivers kept leaving me behind.
I will never NEVER use Super Shuttle again and you shouldn't either!!
Comments:
Posted by Alain on 2012-08-09:
I've heard some people say they've had good luck with Super Shuttle, but I've heard a lot more that, like you, have had terrible experiences. Thanks for the warning. I'll pay more and take a cab.
Posted by madconsumer on 2012-08-09:
on my recent trip to mid town, i had exemplary service with suppershuttle. the driver arrived on time to pick my up at the airport, and was very courteous.
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