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Maytag - Multiple complaints with no resolution
Washer - Complaint
Review by consumer regrets on 2012-08-09
Rating: 
I recently purchased a Maytag washer. During my very first load of clothing I had a problem. I contacted Maytag immediately and they offered advice. I tried what they advised and it did not work. I contacted them several times, via telephone and email, along with a hard copy letter. They will not do anything to help me. The washer is a dog, my clothes come out smelling worse than when they went in. There is no way to administer fabric softener to rinse cycle unless you catch the washer in the rinse cycle, pause washer and add it by hand. I have to use the bulky setting to get more water into machine (per Maytag) so the energy saving is out the window. It is an expensive washer, as all are, which is not living up to what is stated it will do in instruction booklet. I don't understand how they can get away with taking your money and selling you a piece of junk. For your own sake, please stay away from Maytag. I though I was buying a decent washer because Maytag has a good reputation. It could be I just got a lemon but why doesn't Maytag care and help me out? I am so upset with this company. It's the first Maytag I have owned and it certainly with be the last. I am doing all I can to inform people so they don't waste their money. I dread laundry days due to the frustration and Maytage does not care one bit. One would think a company like Maytag would satisy a customer rather than have that customer write negative reviews about their company. It was expensive for me but it would be nothing for Maytag to give me my money back so I could buy a washer that would actually clean my clothing and do what it is supposed to do.
Comments:
Posted by Suzy on 2012-08-09:
Maytag USED to have a good reputation, it no longer does and hasn't in a while now. Read the reviews. I too bought one of their machines based on the reputation of the name, tore up in less than two years, repaired, same part messed up a year later. I will never buy another appliance with the Maytag name.
Posted by WP2008 on 2012-08-20:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag_Digital@Maytag.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
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