21st Century Auto Group - Disappointed but cooperative
Bought a car- 21 repair shop AC
SPRINGFIELD, NEW JERSEY -- I purchased a 2010 Audi from this dealership last month and at first couldn't have been happier with the vehicle and the service this dealership offered.
It took a few days for me to decide that this was the vehicle I wanted to go with. I looked at the same vehicle at two other dealerships and concluded that 21 Century Auto Group had the best deal on the car and the their customer service really pleased me.
I drove the car to a family reunion in Maryland and everything ran great, the car was fantastic and I was very happy. On my trip back, my aur conditioner wouldn't work and the air that came out was not very cool but kind of in the middle. I was very upset and had to drive the rest of the two hours without air coniditioner, good thing my car is a convertible.
I have to be honest that this was not the experience I expected upon purchasing. Immediatly once I arrived back in NJ, I phoned my salesman Arsen and told him about the problem, I was still very upset and concerned on how the dealership would handle this problem, the last thing I wanted was to invest more money into a brand new vehicle.
Arsen expressed his genuine concern and really helped ease my mind that 21 Century would correct the problem and look further into the issue. Arsen schedualed an appointment with their mechanic and I brought the car in. Sam the mechanic spoke with me personally and explained why the AC had stopped working, I don't know much about cars but they immediately fixed the problem the same day and replaced all of the filters just in case.
The owner came out to speak with me and apologized for the issue, expressing that the dealership stands behind every car they sell and that he was sincerly sorry something as such had occurred. I thought this was very professional on his behalf.
Overall, I have to say I am still satisfied with this dealership. I really did purchase this vehicle at a great price and the manner in which they handled this issue was very good. I was scared I would end up paying for something or thought maybe the problem had occurred because of something I did. I developed a trusting relationship with my salesman and overall, would still continue to deal with this dealership simply because of their customer service.