Salesman Lied to me. Do not buy from Stonecrest Mall Lens Crafters
Prescription Maui Jim sunglasses - Complaint
DECATUR, GEORGIA -- Buyer BEWARE!!!! Two salesmen lied to me. NO CUSTOMER SERVICE. Do Not Shop at LENS CRAFTERS STONECREST MALL. I bought two pair of prescription glasses. One pair were sunglasses. The sales man talked me into a pair of Maui Jims. I had never heard of them but he raved. His name was Andy. His words were "these are the last pair of sunglasses you'll ever buy", he told me that the were virtually scratch proof but if I ever had a problem, bring them back and Lens Crafters would send them back to MJ and fix or replace for free. For $400 for a pair, I thought that was reasonable. Well, couple of months and lots of scratches. Took them back and MJ did replace them. A few months later, same thing. I took them back to Lens Crafters at Stone Crest Mall and they asked if I had some "protection plan". I told them what Andy said and the shipped them off to MJ. MJ sent them back and said it would be $400!!!! Are you kidding me? Chris at Len's Crafters told me "Yeah, we heard that Andy told a lot of people things that he shouldn't have, he has since been fired". Well, how does that help me? Where is the customer service? I went to LC to pick up my scratched lenses and Bilal (another salesman there) told me that Andy wasn't fired, he quit. So now there are TWO ars at Lens Crafters. They basically sent me on my way. Spent over $600 with them on two glasses and I get stuck with scratched glasses. Will never shop there again.