Days Inn Hotel, Fiesta Park/Medical Center - The worst Hotel Manager I have ever seen
SAN ANTONIO, TEXAS -- It must be important for you to know that, I have recently had my worst experience in my life during my two nights staying at the Days Inn Hotel, I-10 West Fiesta Park / Medical Center, 11790 IH-10 W, San Antonio, TX 78230.
I am writing this complaint to inform you of the poor customer service and the terrible behavior of the Manager of this Hotel
- 1: The Room has no Towel. The room service person said that "OK our laundry machine is slow, I will bring them to you later on'.
- 2: There was no internet Wi-Fi access. I said to the front desk that there is something wrong with your internet system because I tried to connect to it with the password you just gave me but I couldn't succeed neither with my laptop nor with our Apple and BlackBerry Cell Phones. It seems that you must re-set your Modem. The front desk person in charge said, "I don't have any knowledge about Computer and there is no other person here. So, please follow this case tomorrow morning". So, I missed the internet while I paid for a room with Wi-Fi service.
Monday morning, 8/6/12 at 8:00 AM, I went to the front desk and told the new shift in charge about my problem with Wi-Fi. She said: "I can't do anything. The modem is in my Manager's room and she has not come yet, so you have to wait".
- 3: We went to have breakfast at 8:30 AM on Monday 8/6/12 but the breakfast was finished while the serving time of breakfast was 6:00 till 9:00. There were nothing remain on the breakfast desk. I told to the front desk person that I want to talk to your Manager. She said: " She has not come yet. You can talk to her later and when she arrive".
I came back around 14:00 PM and said to her that I want to talk to your Manager now. She called to her and said that on of our customers wants to talk to you. What do you think about the Manager's reply to the front desk person? The Manager said: "What does he want? if he can't tell it to you, he can write it in a letter. I am busy and have no time to talk with him".
Can you imagine? This is the first time in my life that a Manager of a small Hotel whose Room was next to the place that I was, even didn't open the door to see what is going on at the front desk with this customer!!!!
I didn't say anything and came out of the building but I will never forget that disrespect and insolence which the Manager expressed to me as a customer who wants to talk to her about the problems at this hotel.
Just before I came to San Antonio, I was at another Days Inn hotel at Houston and it was acceptable and I was satisfied with their services. Just for that reason, I decided to stay at another Days Inn hotel at San Antonio. But after this poor customer service and very bad memories that I have had at this hotel at San Antonio, I will definitely give up and will never stay at a Days Inn hotel. I do believe that the Manager of this hotel is the best person to disparage the Days Inn Brand Name. I really wasted my money at that Hotel.
Although I have to stay at a hotel in San Antonio till 8/16/12, but I decided to find another hotel in which, the Manager believes on the importance of customer satisfaction and has enough work conscientiously and commitment in their customers' affairs.