National Floors Direct - Very Bad Experience
IPSWICH -- I had a new carpet installed in my new home. First of all it was supposed to be installed before the movers came as promised. National Floors Direct then changed the installation date and I had to move in before the carpets were installed. This did not allow for me to be there as I had already scheduled the day off for the day they were supposed to come. When the carpets were finally installed they agreed they would move the funiture around in the rooms. The carpenters were given permission to signoff on the installation which they did but when I got home I noticed a two inch tear in my rug. I quickly reported this to National Floors Direct and they are telling me it is my problem and there is nothing they can do for me because My carpenters signed off. This is terrible. The carpet was torn at installation, the installers covered it up for the carpenters and now I am having to live with a brand new torn rug. Never do business with this company. The carpet is cheap, installers are corrupt, bad customer service and don't meet scheduling which causes all sorts of problems. DO NOT USE THIS COMPANY!