AirTran - Misdelivered Luggage
A relative has taken a three-day vacation via AirTran. She arrived at the airport 3.5 hours before takeoff. The terminal was not busy upon arrival and there were many empty seats on the flight. After arriving at her destination to her dismay her checked luggage (1 piece) was not there. This three-day trip had been planned for months to attend a wedding. It is INCREDIBLY disappointing that the airline spoiled a short three-day vacation by being totally incompetent with regards to getting her one piece of luggage to its destination. She was informed that her luggage had been sent to Philadelphia and would arrive the following day (24 hours after her arrival in Jamaica). This was a very short flight from Orlando to Jamaica....how could the airline mess that up. She did everything right on her part so that things would go smoothly, but unfortunately the airline totally threw a wrench in everything planned for that day and night upon her arrival. We cannot begin to describe the disappointment we feel and after reading other reviews likely will avoid using this airline in the future.