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Vitacost.com - Poor customer service and poor shipping from Vitacost
All orders!! - Complaint
Review by Alcam. on 2012-08-11
Rating: 
LAS VEGAS, NEVADA -- I am received very poor customer service from Vitacost for the past few months. This includes lost orders, partial shipment, damaged shipment, very poor communication from the customer service dept. including long hold times, not coming to the phone at all!, unhelpful email responses from customer service, etc....the list goes on and on!!! Jeff Horowitz is the CEO of Vitacost and the list of board of directors can be found on their website. It is really terrible that one would have to take measures this far because it can't be resolved at the custer service management level. However, after months of undue stress just to receive an complete, intact order or at least help from customer service, I'm not sure what one must do???????????
Comments:
Posted by VitaCat on 2012-09-10:
I am sincerely sorry for your inconveniences and frustration experienced as a result of them. I would be more than happy to personally assist you. Please email me at Catherine.Corey@Vitacost.com and I will do my best to resolve your issue as soon as possible to the best of my abilities!
Catherine Corey
Social Media Marketing
Vitacost.com
1-800-793-2601
Catherine Corey
Social Media Marketing
Vitacost.com
1-800-793-2601
Posted by annon. on 2012-10-14:
My last order with vitacost was THE WORST. I am tempted to write Mr. Horowitz so he can feel he earns his 3 million/year, but not sure he cares. Lost items, 3 customer service people making me feel like a moron and in the end, I was correct and to add insult to injury, the idiots call me at 7:30am on a sunday morning to "help" me...wow, really? What about just fixing the problem when I call you and not acting like stooges.
I may never order from them again...
I may never order from them again...
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