DISH - Completed Contract : Being charged from service upgrade date instead of actual beginning date.
DISH - Wild Blue Internet - Complaint
JACKSON, CALIFORNIA -- I entered into a 2 yr contract with DISH for Wild Blue internet services (satellite). My service started on June 1, 2011 and ended July 1st, 2012. I paid all of my bills for services in full, and returned equipment promptly. (Because they wouldn't send the box to mail the stuff BEFORE I climbed up on the roof to disconnect AND because they shut of my service 3 days before my request date -they still charged me though- I was without internet during my move, which was my ONLY form of communication. And I had to drive round trip 100 miles just to pick up the box.)
Sometime into my contract, I upgraded my service. Now they want to charge me for cancelling my contract early, because they changed my start date to when I upgraded. I have called twice to straighten this out, but then received a bill. Sob I used their chat and was told it had been corrected. Now I receive a bill in the mail which is due in 10 days and if I do not pay, it will go on my credit report.
I sent it back with all the information regarding my account. So we will see how they respond. I will never use DISH ever again. Even if it is the only choice. The internet service I did receive at $70 a month was crap, about the same as dial up except they monitor your bandwidth due to some 'federal law'. Watch a few Youtube vids, get a notice and you're cut off.