Avis - Manager has poor customer service skils
Avis in Wilmington,NC trying me make me pay for existing damage - Complaint
WILMINGTON, NORTH CAROLINA -- I rent from Avis almost on a weekly basis and always had good luck, that was until this past Friday. I returned my rental to find the manager on the prowl in the parking lot looking at vehicles. She finds a rub on front bumper and claims I am liable. I explained to her that if I did it my credit card and company insurance would cover it.
It is just a matter of principle, trying to rip off the consumer, you would need to be an attorney to understand all the clauses in the contract. I also discovered that the Wilmington, NC site is a franchise and not a corporate location, so be careful in renting cars in small airports.