Hotels.com - Rude customer service & Bait and Switch practiced by this company
attempted hotel booking - Complaint
MAINE -- I tried to book a room at a hotel in Maine. I used a button on the website that did Not say 'Hotels.com'. I had a question and used the 800 number.
The guy who answered told me I had reached Hotels.com and that my first choice was more expensive than the rate I had found on the internet. He then tried to talk me into a hotel with a really poor reputation at a price that was higher than the first place. When I refused the booking he hung up on me.
This is the second time I have had problems with 'Hotels.com'. The last time I booked a room in Asia, I cancelled within the required time and then was told I would have to pay anyway. I didn't. I've also been told that they sell e-mail addressees generating lots of spam. Totally finished with this company.