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Publix Supermarket - Customer being towed
Store manager Maria [Snip] - Complaint
Review by mkaraha1 on 2012-08-12
Rating: 
TREASURE ISLAND, FLORIDA -- Today my wife and I did our usual routine. We went over to Treasure Island Publix and parked outside on the corner. We always bring our 2 greyhounds with us and take them across the street for a quick bathroom break. Then we go inside Publix to buy Sunday dinner. It takes no more than 10-15 minutes for the dogs to finish. When we turned around headed back to our car it was pulled out across the street by a towing company (Prestage Towing). The driver must have pounced on our car as soon as he saw us go across the street. I asked the tow driver to please stop and he said if I had $50.00 cash and could produce it in 5 minutes he would stop. I ran inside Publix and spoke with the general manager. She told me they paged my license # on the loud speaker and when no one responded she ordered the tow. I explained we shop there almost every Sunday and bring the dogs for over 3 years. I asked her if she could help because I didn't have the $50.00 cash plus we had the dogs. She would not. Our car was towed with all my keys and the water for the dogs. We were so upset we forgot everything in the car. We were stranded for over a half an hour getting a ride and then paying $155.00 to get our car out of the towing yard. We noticed the tow driver hiding behind a large bush embankment waiting for people like us with dogs to go across to the park. He calls the manager and tells her there is a car he has been watching for awhile what should he do? They know were not in the store but they go through the protocol by calling out the license # to cover them selves. Again, we were outside tops 15 minutes and our car was already on the tow truck which means Prestege Towing jumped on it and the Publix manager would not listen to "great customers" at all. What a horrible experience. Can you help us by telling our story? Michael & Sharon Karahalis [snip](Bay News Nine On Your Side)
Comments:
Posted by frak on 2012-08-12:
Perhaps next time you should go inside first to let the manager know your plans (with the dogs). As long as they know you'll be in soon, maybe they won't mind.
Posted by L on 2012-08-15:
Maybe bring your dogs to a park for a potty break before stopping to shop. Or one of you takes the dogs for a walk and the other goes into the store? Unfortunately, you were lucky for a long while before getting caught, but technically (not morally) you were in the wrong.
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