Samsung/Walmart - Terrible Phone and Service
Samsung Cell Phone Serial Number 355 314 044 789 994 - Complaint
SONORA, CALIFORNIA -- 6 hours after getting this phone I had to take it back to Walmart to get it replaced. The battery would not hold a charge for more than a hour. Then getting each refill became a nightmare. Customer service at Samsung was not friendly and just kept telling me to take the battery out of the phone to 're set' it. This went on for 10 months. I was charged for the time I was not able to use the phone since the reset I was told to do often didn't fix the problem and the phone was unusable. Too many problems with the individual problems to mention on the phone itself but I will tell you I am a nurse. I go to peoples homes. I used my phone three times in the last month to call 911 and the phone did its old trick and turned itself off during these calls. Peoples lives were in my hands and I had to get other people to call for me. NOT GOOD AT ALL. I just purchased a new cell phone. Unfortunately where I live the choices ore few. I got the new ZTE Merit. I pray it does not fail me. I am not happy with the service or the phone. Walmart says they can't help. SOMEONE WILL HELP MAKE ME HAPPY.