Frontier Phone - Worst phone service ever!!

phone line/DSL line - Complaint

Review by bjmjhef on 2012-08-13

Rating:

COOKEVILLE, TENNESSEE -- We have had phone service from Frontier in Cookeville, Tn. for last 6 years and most of the time after a heavy rain the line gets loud static so it is nearly impossible to hear anyone. I put in a Magic Jack on my computer which I love (no more long distance charges and it becomes my backup line after it rains).Service techs out so many times I have lost count. Some have said part of line needs to be replaced but they don't want to do it probably because of cost issue. Most customer service reps. unhelpful at the least and sometimes just unpleasant. Now DSL goes out when it rains as well as regular line with static so now I really have a problem. They say they can't fix line unless it is acting up when service tech is here but they always send them after 1-2 days and line working when tech finally gets here. Would suggest you find out who provides phone service in area you plan to move to because I will NEVER again move into area serviced by Frontier!!!!