Dwight & Don's Auto Care - Shoddy Auto Repair

Ignition Control Module and - Complaint
Review by Tracker2 on 2012-08-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MESQUITE, TEXAS -- Dwight and Don’s Auto Care charged for a part that wasn’t used, labor required to install a non-existent replacement part, expensive versions of a substandard part, inflated the amount for labor, and raised the final bill from the verbal quote. They have no ethics, no morals or principles. They were not at all cordial or professional. This is a pattern and I know that they have done other people the same way that they have done me.

When I called to bring my car back under warranty I was told to bring a bed roll and a big book.

I found myself taking my vehicle to another place of repair and issued out $ 205 cash and it just so happen to be the same thing that Dwight and Don's supposedly fixed at a price of $681.

Tried calling again to see if we could come to some agreement and was told they would see me in the judges chambers.

Well, I have all my records, receipts, parts, and other pertinent information. Can't wait. Will post the outcome.

Run away from this place........very lousy customer service.
Company Response on 09/27/2012:
Texas Department of Public Safety reviewed these false accusations. There investigator states as follows. "It appears to me that Dwight & Don's Auto Care followed proper procedures with the intent to complete the repairs to Mrs. Gibson satisfaction but didn't get the vehicle back.
Mrs. Gibson has yet to pay 1 penny to Dwight and Don's. This issue should be closed, to see the complete report from the Texas Department of Public Safety. Contact us we are happy to forward it to you. Thanks Don
Comments:2 Replies - Latest reply on 2012-10-07
Posted by Don on 2012-09-27:
Texas Department of Public Safety reviewed these false accusations. There investigator states as follows. "It appears to me that Dwight and Don's Auto Care followed proper procedures with the intent to complete the repairs to Mrs. Gibson satisfaction but didn't get the vehicle back.
Mrs. Gibson has yet to pay 1 penny to Dwight and Don's. This issue should be closed, to see the complete report from the Texas Department of Public Safety. Contact us we are happy to forward it to you. Thanks Don
Posted by Tracker2 on 2012-10-07:
Dwight and Don’s continue to be in denial about refunding me $204.93 for repairs that was done at another repair shop. They are still stuck in the past but, I will soon bring them to the future.
I will not fall prey to their offensive and bad conduct.
Really, would appreciate if you would forward a copy of that report you claim to have. I requested a copy twice via both of your e-mail addresses and have yet to receive them.
For the record Air Check Texas don’t have anything to do with my concerns for the repairs that was done on my car from 8/8/2012.

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