Kemwel Car Rental

Car rental from the US to France - Complaint
Review by sidonie.cck on 2012-08-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
We rented a car with Kemwel for our trip to France from the US. On the day of pick up, the car rental agency was closed. Kemwel had forgotten to send the reservation and therefore we had never been informed that the agency was closed! We had to wait two days to get a car.
When we called them from France, we were told that they will get a refund for the two days the car was not available and that they will give us a discount to compensate us on that reservation. Of course, the discount never happened. As per the reimbursement, it only happened a month later after many unprofessional conversations with their customer service. My husband and I travel a lot but we have never encountered such a poor customer service. Truly, it is worth spending a few more dollars and use a different car rental company.
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