Andersen - Replacement parts
Andersen 3000 Series Fullview Door - Complaint
WALDORF, MARYLAND -- I purchased an Andersen 3000 Series storm door in June of 2007 and by the summer of 2011 the door would no longer properly latch. The problem was a small spring located behind the latch. When the door handle is depressed the spring is compressed causing the latch to retract into the frame, allowing you to open the door. When you let go of the handle the spring tension causes the latch to extend back out and the handles to rise back to their “normal” position. Over time the spring has lost its compression resistance and the latch will no longer fully extend to properly catch and seat inside the strike plate.
This should be an easy fix, simply replace the cheap spring behind the latch. But Andersen does not sell replacement springs and has instead told me over the phone that I need to purchase the entire door handle assembly which costs $58.99 online, the offered me a 20% discount but still, the entire door only costs $199.00. Why would I want to pay %25 of the cost of a new door for a spring which shouldn’t cost more than a couple dollars? What a rip off. I won’t be buying Andersen products in the future.