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Barnes and Noble - After 30 years in store and on-line adios knuckleheads
on line book order - Complaint
Review by onlooker on 2012-08-13
Rating: 
Two weeks before a visit to the US, I ordered a book on line.
One book at less than 35.00
When order was first placed the credit dept could not handle ....what...the difference in mail to and ship to address???
Amazon does, most places do.....I needed to call to have some 'voice' in NYC tell me that this was for my protection .....yeah right, I'm not shipping to Nigeria or China......it cost me some time - ok I wanted the book... and money on the more expensive call back ' for my protection' but I thought no problem, it is all ok now. My mistake.
The order is 'approved' and then not shipped... no notice no nothing, just a 'canceled order email' and when I call to check why, a bogus answer was given.
I called to find out why B&N again screwed up an order I placed - yup 2nd time on 3cents for this company.
I was given a totally bogus excuse as to why this order was cancelled:
'USPS returned the box after 15 days' - Oh really -
The post office that handles the mail to that specific address:
Knew there was a death in the family - they confirmed they would handle
the extra volume of mail and keep it for us.
Knows the specific family with that address and holds all mail 30 days especially as it is a school and gets much mail.
This Post office serves a rural vacation area and does not return mail for the year round population within 30 days.
The customer service person passed on a BS excuse that was patently false.
So I still need the book and reorder:
- well what a surprise, expedited shipment (provided free from B&N as a result of the prior cancellation) direct ship from b&n warehouse service can't ship in 4 days....
But wait, the offer is made: pay for a NOT B&N warehouse shipment which surprise... costs more and what a surprise their regular mail ships faster than expedited B&N warehouse - it isn't free and it isn't B&N.
That is NOT service.
That is crap. That is supplier lies, B&N own warehouse expedited shipping and 'service' that has no meaning. Pretty sad when an outside shipper's regular shipping is faster than B&N's own expedited shipping is.
Don't worry when my new order with foreign ship to address gets messed up - and in my experience it will. I will not need B&N Knucklehead protection.
I have shopped and ordered with B&N for over 30 years, I wanted to work with the Amazon alternative. No longer.
My future orders will be with Amazon. The B&N organization has finally messed up to the point that I will no longer order with them.
Amazon and kindle here I come. B&N dipsticks have lost a more than 30 year customer. Knuckleheads.
One book at less than 35.00
When order was first placed the credit dept could not handle ....what...the difference in mail to and ship to address???
Amazon does, most places do.....I needed to call to have some 'voice' in NYC tell me that this was for my protection .....yeah right, I'm not shipping to Nigeria or China......it cost me some time - ok I wanted the book... and money on the more expensive call back ' for my protection' but I thought no problem, it is all ok now. My mistake.
The order is 'approved' and then not shipped... no notice no nothing, just a 'canceled order email' and when I call to check why, a bogus answer was given.
I called to find out why B&N again screwed up an order I placed - yup 2nd time on 3cents for this company.
I was given a totally bogus excuse as to why this order was cancelled:
'USPS returned the box after 15 days' - Oh really -
The post office that handles the mail to that specific address:
Knew there was a death in the family - they confirmed they would handle
the extra volume of mail and keep it for us.
Knows the specific family with that address and holds all mail 30 days especially as it is a school and gets much mail.
This Post office serves a rural vacation area and does not return mail for the year round population within 30 days.
The customer service person passed on a BS excuse that was patently false.
So I still need the book and reorder:
- well what a surprise, expedited shipment (provided free from B&N as a result of the prior cancellation) direct ship from b&n warehouse service can't ship in 4 days....
But wait, the offer is made: pay for a NOT B&N warehouse shipment which surprise... costs more and what a surprise their regular mail ships faster than expedited B&N warehouse - it isn't free and it isn't B&N.
That is NOT service.
That is crap. That is supplier lies, B&N own warehouse expedited shipping and 'service' that has no meaning. Pretty sad when an outside shipper's regular shipping is faster than B&N's own expedited shipping is.
Don't worry when my new order with foreign ship to address gets messed up - and in my experience it will. I will not need B&N Knucklehead protection.
I have shopped and ordered with B&N for over 30 years, I wanted to work with the Amazon alternative. No longer.
My future orders will be with Amazon. The B&N organization has finally messed up to the point that I will no longer order with them.
Amazon and kindle here I come. B&N dipsticks have lost a more than 30 year customer. Knuckleheads.
Comments:
Posted by trmn8r on 2012-08-14:
I love B&N - been using them since 1979, but always in person.
Posted by Alain on 2012-08-14:
I've never had this problem with Barnes and Noble, but I'll be alerted to the possibly from your review.
Posted by onlooker on 2012-08-14:
I do hope you both continue to have positive experiences with B&N.
As for me as much as I have tried to support shopping with them, they have consistently failed to fill orders appropriately. I'm going to be a very very reluctant amazon customer.
As for me as much as I have tried to support shopping with them, they have consistently failed to fill orders appropriately. I'm going to be a very very reluctant amazon customer.
Posted by onlooker on 2012-09-13:
10 Sept the book was delivered - dropped in the mailbox. I now no longer have to do anything with B&N.
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