Virgin Mobile CA - Excessive Cell Phone Billings
Billings For Roaming Charges,Refusal To Cancel Service& Refund Overbillings - Complaint
WINDSOR,ON -- I visited a virgin mobile cell phone outlet in Windsor, Ontario. I advised the sales person that I had just completed a horrific cell phone cancellation ordeal with rogers telephone and I wanted a simple cell phone with no contract and roaming charges had to be suppressed for five us area codes. The salesman a mr. [Snip] stated virgin mobile could accommodate all of my requests.
He demonstrated a simple cell phone which I felt would meet my needs. The u. S.A. Area codes that I requested suppression of roaming charges were: 326.210.504.248 And 356.
When I got home and opened the cell phone package, I found it was not the cell phone demonstrated to me. This cell phone was complex had gps and all other sorts of programs. I called my salesperson and advised him of my finding. He said, you are a lucky person, in error we gave you a deluxe phone for the limited price we discussed. Stop by the store and I will suppress all the programs you don't desire. I visited the outlet and all programs I did not want were removed, however;they re-appeared 45 days later.
I found the keypad was ultra sensitive and I had difficulty keying in correct data. I was told I would get used to the ultra sensitive screen. I never have.
Unfortunately, my brother passed away in new Orleans, la. I had to make numerous telephone calls to relative and spend three consecutive weeks in new Orleans handling final arrangements for my brother.
When I received my next billing, it was for over $500:00 mostly for roaming charges for the area codes I requested suppression of.
When I called virgin mobile regarding these excessive charges, they said they had no record of my request for suppression. When I tried to contact mr. [Snip], he would never return my call. I am a retired person living on fixed income. This and subsequent charges from virgin mobile exceeded my level of mortgage payments.
I have written virgin mobile @ team@virginmobile. Ca and never received a reply. I asked for immediate cancellation of this account and credit for the excessive roaming charges. I also called virgin mobiles' toll free numbers and left messages for cancellation to no avail. I filed a complaint with the Ottawa telecommunications cell phone division and received no response.
I don't use this phone and continue to get billed $36:00 plus every month. My credit card company advise they must honor monthly billings until a formal cancellation is processed. How can I get formal cancellation when the phone company can ignore my requests and continue to bill me and get paid every month for providing no service.
My cell phone number with virgin mobile is 519-972-4451.
I need help to terminate this awful relationship for which I receive no benefit.
Your assistance is appreciated.
Sincerely, James l. Nobles
I estimate $2,500 in over-billings and unjustified billings