Empire carpet - Lousy Install Bad Product
Laminate - Complaint
LOS ANGELES, CALIFORNIA -- I was first advised I had a 30 year warranty for this cheap flooring against cracks, chips, scrtches and so on. I requested service for the 4th time regardding the scratch resistannt flooring. They wanted to charge me for all new installation then the installer replaces my transition moulding with some faded warped pieces that lifted up about an inch 5 minutes after he left so I called empire back they sent another installer the next day. The new installer pulls the moulsing up even further off the ground thenn tells me he didn't has the supplies to fix it and would be back the next day. After numorous calls and 5 day I got a hold of some one and the sent the first installer who attempted to install the same faded warped product. Never again will I or anyone I know use empire carpet.
Company Response on 8/15/2012:
We’re disappointed to know of the issues you’ve experienced with your product post-installation and the difficulty that occurred in attempting to complete repairs. We understand your frustration at the situation, and we’d like to speak to you to ensure that everything has been completed. However, we cannot locate your account with the information that you’ve provided here. Please contact us at 888-588-2315 x4195 or firstname.lastname@example.org, and we will follow back with you. Thank you. Rebekah Clerk, National Customer Service Manager
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