Ashley Furniture Complaint - Lying Salespeople, Careless Management
GRAPEVINE, TEXAS -- We were told by the sales associate everything but one piece of our furniture would be delivered to us within a week and they would call when the last piece was ready to be delivered the following week. This was important because we were having people over this coming Saturday (2 weeks from purchase date) and needed to have a place for them to sit. We asked several times if he was sure and we were told that they WOULD ship what was in stock currently. He also told us that the one item that was out of stock was probably a computer error and that he was sure we'd get everything the first week.
After calling today, I'm told they will deliver it Monday when the last piece arrives. Talking with Sean, the manager of the Grapevine Ashley's Furniture, he could care less that his sales associate lied to me. He repeated over and over that I signed a 2 week delivery date so that's what I would get, regardless of what the associate said. I pointed out repeatedly that the associate lied to make the sale and that I had another set ready to go at another company that guarenteed delivery until his associate lied to me, and he just skirted the issue as if he could care less! I would LOVE to send my furniture back if it wasn't for their 30 (THIRTY) % cancellation fee. Give me a break!