Boost Mobile - Check your bank balance

Boost Mobile Unlimited - Complaint

Review by freckles382 on 2012-08-15

Rating:

BATTLE CREEK, MICHIGAN -- I have had an account with Boost for at least 10 years. I paid my unlimited plan online with my debit card most of the time. Granted it is my fault for not checking earlier, but there have been many times that I paid the bill and had it go through online, only to get a text saying the payment didn't go through, and I would either pay on my credit card or retry the debit card. This same thing happened the last two months in a row, the first I repaid, this month I checked my bank account balance. I found the money had been withdrawn. I then checked my account histories, both debit and credit, and found there were many double payments. I called "customer care" and was on hold for over an hour before I gave up. I went to 3 of the Boost offices here, all of them had been closed down. I sent 3 emails on the Boost site explaining the problem, I haven't heard from them, that was over a week ago.

I am now a Metro PCS customer. The phone is a better quality and I can go into the Metro PCS store and get any issues I have taken care of. If you use Boost and you get the "payment denied" text, check your account and good luck.