Dish Network - Worst ever Customer service
BONAIRE GA, GEORGIA -- I was a Dish customer for several years and didn’t have a issue with customer service as long as everything was working good, recently our remote control quit working. I called to request another replacement, was advised the replacement cost would be $20, My response was ( I’ve been a loyal customer for 8 years and your charging me for a defective control ) The service representative said they’d wave the charge and mail out a replacement, several days later we received a new receiver, not a remote. I then went thru the long waiting process to explain the problem, they resolved the issue and mail out the replacement remote and said I could drop off the receiver at a ups shipping center. I called again and went thru the on hold waiting process again, once I was able to get to a person, I explained I didn’t ask for a receiver and with the cost of gas requested they send to ups to pick up. I was then switched to another person and was disconnected, this was repeated several times, same results, after several times, was told to drop off to UPS truck, the driver looked at the box explained, in most cases the retune label underneath is to FEDEX, I called again for a pickup, the box sit outside for a month, no you picked it up. Looking at my billing at the end of the month I noticed an additional $100 charge, The charge me for the receiver we didn’t order, back on the phone. Pissed to no end, the sent out a installer to pick it up, was told they’d refund the $106, still haven’t seen the money, found out that bundled accounts refunds are credited to phone carrier. Still no refund, I’ve since cancelled the account and now using Direct TV, I called Dish today to ask who will be taking down the Dish that’s install on my service entrance pole 15 ft in the air, I explained it was against our local building codes to install dish on pole, I was told that was my problem not theirs, that when I signed the installation papers, I agreed to the installation, I then said I didn’t know building codes and I felt that was the responsibility of installer, thru all the waiting times, still no results, they’ll not have to worry about using them again or recommending them to anyone. Worst customer service ever!!!!!!!