Walmart - Problems again with pharmacy
ALAMOSA, COLORADO -- Two weeks ago I dropped off 6 prescriptions at store# 0869 in Alamosa, CO. One scrip required pre approval from my insurance company. I had to make 2 trips back into town for a total of 100 miles. No big deal, but my problem started when I registered for online access so I can re-fill online when I need to. Walmart's website took my information and what happened afterwards was too stupid to comprehend. The website stated the following: patient can't be found, date of birth is incorrect, prescription numbers invalid, and store number can't be found. Bear in my, I had just had 6 pres. filled with 3 re-fills on all of them totaling a years worth of prescriptions. I then called Walmart's customer service number 6 times and was told by 5 reps that I'm not in the system. One representative said she found my info but can't understand why I'm not able to access my prescription history. I was told I have to go back to the store and talk to the pharmacy manager and have them re-set my account. I went in this morning and talked to the manager and he said he had no idea what I was talking about. I had also e-mailed Walmart 4 times and kept getting the same response that I must input the correct information. I called Walmart's main HQ in Bentonville, AR and was hung up on when I tried to explain the problem. The store has my info on file correctly, as the pharmacy manager went over with me to ensure the correct info was in the system. Looks like I'll be transferring my prescriptions to another company since not one single person is willing to help.