Travelocity - Forth of July FIASCO!!
Not What I Paid For - Complaint
NEW YORK, NEW YORK -- Booked a 9 night stay for 2 adults and 2 children with Travelocity in New York city for the forth of July at The Benjamine on 50th and Lexington avenue. We arrived at 1 pm checked in just to let the front desk know we arrived and to hold our luggage. We left to grab a bite to eat and returned at 3. Our room again wasn't ready, started to get suspicious. About 4:30 we were summoned from the bar and taken to a suite with a full size bed and no rollaway, no linens, enought towels and pillows for only two people. We had tickets to the Yankees Game and needed to get to the game. We turned to the front desk and were told and saw the reservation confirmation from Travelocity that showed that room.
The manager of the hotel really went out of his way to accommodate us and said all would be taken care of by the time we returned. Well by the 7 inning stretch I was really nervous so we left. It was 10:00 pm when returned to the hotel we found absolutely no change in our situation. The night manager made it clear that he could do no better for our situation.
I called Travelosity for help but I was hung up on twice by then I just called American Express who in 30 minutes put a hold on my Travelosity charges, moved us to the Marriott, right across the street, and made sure we got the accommodations we agreed to. American express even called the front desk as we walked in to make sure we got there ok. As of 07/04/2012 I've spoken to Travelosity 4' times each time they agree to refund my hotel stay within 7 to 10 days and put me on hold to call the hotel to confirm travelosity hasnt paid them then hold again to confirm with a manager from travelosity going through the same dialogue.
I begged my husband to not book with them because of what I'd heard, so heed your wife's requests, it cost mine a new Louis Vuitton purse and he still hasn't gotten a full refund. FYI The hotel did send us a free 2 night stay certificate for all our trouble.