Magic Jack - Porting Number
Magic Jack Plus - Complaint
WEST PALM BEACH, FLORIDA -- Chat with Customer Service is below in addition to a registered informal complaint with FCC. Any one else who may have the same issue of being charged over $30 to return your personal number back from Magic Jack should register a complaint as well through FCC. They are the only company in the US charging for a return porting of a persons number.
Chat on August 14, 2012
You are now chatting with 'Marykate'
Your Issue ID for this chat is LTK554080677073X
Marykate: Hello, how may I help you?
Customer: I have placed a porting of my number from you to another carrier and you wish to bill me $ 30 to port a number that was mine that I ported to you. That sounds little illegal since it was not your number to start with and I paid the $ 10 to port it over to you last December. Please explain or eliminate that fee.
Marykate: Please allow me to inform you that Phone Number - (410) xxx-xxxx technically belongs to magicJack after you ported the number last 12/28/2011.
Marykate: The $30 fee is for porting out a magicJack number to other phone carriers and it is part of the porting process.
Customer: I have a telecommunication company and your response is not accurate. Clients do not lose their number when it is ported it is only used by the new carrier and subject to its return provided the client does not owe any outstanding debt to the Carrier currently using the clients number.
Marykate: I understand however the $30 fee is part of the port out process and it is not possible to waive this fee.
Customer: You may want to take this up to a supervisor. I do not want to take this to the FCC for a violation
Marykate: I am a supervisor. I respect and appreciate your sentiments because I would feel the same way if I was on your shoes. However, please understand that a company policy is a policy that we need to follow at all times.
Customer: Company Policy does not super cede FCC guidelines. You will be hearing from me.
Marykate: Okay, Customer.