Allstate - Agent Rips Off Elderly
Home Owner - Complaint
HINSDALE, ILLINOIS -- My parents have been loyal customers for 40 years and the agent has taken many many dollars from my elderly parents when I call her she told me that they would get a 15% off for the past many years but fail to provide them with even a written letter saying they would get this discount then she had the nerve to say that since they had a small claim after no claims for 40 years that they will not get the 15% discount.
I ask her to provide my parents their 15% discount for all those past years they haven't had a discount. She says she cannot do that. I cancelled the policy and we went to another insurance company then she has the nerve to send them an outstanding balance bill because she said she had to terminate the policy. I am filing a complaint with the BBB and filing a complaint to the department of aging.
If this is how this crappy company takes care of theit 40 years loyal customers I cancelled my policy with them as well beware you're in good hands till something happens then they open their hands and treat you like crap.