Virgin Mobile - Misinformation/Bait and Switch
Chaser Phone and Grandfathering Plans - Complaint
Before purchasing my new phone (Chaser) I inquired on an online chat as to whether I would be able to swap my phone and keep my usual plan of $25/300 minutes/unlimited text & data. I was assured by the representative that I would be able to do so. But when I tried to activate my new phone, I was informed that the representative had given me false information: the Chaser is in a different category of rate (more expensive monthly fee) from my old phone, because it is a smartphone. Meanwhile, I had just spent a week looking forwqrd to using the coolest phone I'd ever owned--classic bait & switch. I feel that customer service agents have a responsibility to consumers--to be truthful in their advertisement. But the company's response was 120 minutes of passing me around to different representatives--none of whom had the power to provide a fair response to the problem (which for me would have been to exchange my phone for one which would work with my existing plan and offer me at least a small compensation for the trouble.) This type of issue is unethical to say the least.