Cingular Wireless Complaint - From AT&T to Cingular
CHICAGO, ILLINOIS -- My problem started over a year ago, but I was unaware of it. Three month ago I had a problem with my internet service (SBC). At the end of the call I was told if i move my cell phone bill to the SBC billing I can save $5.00. So I told the rep to proceed. After two months had gone by, I called to see why my billing was not moved. I was then informed that I am still under the AT&T network. Over a year ago I received a letter to switch to Cingular Network, I responded, and got a new phone, moved all of my phone numbers to the new phone. Although I did everything I was told to do, I was not moved to Cingular. The reps I spoke to stated i should have known this. Why would I know this when my bill comes in as Cingular, and when I turn my phone on it reads Cingular. The reps even told me I was lying about the letter I received a year ago regarding that I had to change from AT&T to Cingular. Now I have to get another phone to change over completly. When I was on the phone with a rep, the conversation was going nowhere, I asked for a supervisor, only to be given to another rep who stated they were a supervisor. I was promised everything I wanted. When I was transfered, I was then told the person I was talking to did not have the authority to promise anything. I could not get any satisfaction until I came across your web site with the Cingular corporate phone number. I was told by them they can switch me over, I just had to cancel my account, get a new contract, and phone, and call back to have my account put back to a year contract. I was not promised anything more, no credit for my inconvience for being lied to, or tricked a year ago. Over this weekend my phone would not work at all, so I went to the store, got the new account. The rep was nice, but ended up keeping my old phone which I wanted. When I called back he stated my old phone would be given to a women shelter. If my phone was broke, how could they give it to a women in dire need. Today I called the normal customer service area to ask for the corporate phone number, they would not give it out. In fact the first rep i spoke to hung up on me. The second rep did understand and stated she would have a manager call me back. The manager did call me back within two hours only to tell me he could not give out the corporte number. I then told him about this web site filled with compliants. He told me I would have to come back to this web site to get the phone number, which i did. Lucky for me I kept your web site listed in the bookmark section of my PC. Cingular has very bad service, and will be moving my account over to another carrier next year. Most likely to Verizon, unless I see complaints listed on this site about them. Thank you for having the corporate number listed for Cingular, otherwise I would still be in the dark. Is there any compaines out there that help their customers anymore, or are the all out the make a buck.
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