Toshiba Notebooks bad experience.
Toshiba Satellite Notebook - Complaint
IRVINE, CALIFORNIA -- I purchased a Toshiba Satellite Notebook in 2006. I also added on an additional three-year warranty.
From 2006 through 2009 I sent the Notebook for repair once each year. This repair situation was quite upsetting.
Now let me get to the point of this report: During the six years of ownership of this Toshiba Notebook, I used it for a total of less than 200 hours. During this period, the notebook was handled, maintained and cared for with the utmost care and diligence.
A few months ago it stopped working. Nothing I would do would turn it on.
I called Toshiba and was informed that the repair would be a flat fee of about $300.00 dollars. I declined their offer for the obvious reasons.
I took the notebook to a local, well-established computer repair service. They checked it thoroughly and reported that it was a defective unit and needed a new motherboard installed.
The chief technician said “This notebook looks brand new, just as if I just unpacked it.”
I told him the history of the notebook and my experiences with it. The technician added “Well it looks like you got a lemon.”
Lastly I called Toshiba and spoke with a Customer Relations Case Manager. I told her about the problems and what the independent technician had told me. I also asked if Toshiba could either repair the Notebook at a discounted rate or provide a suitable discount on a new Toshiba Notebook. The reps answer was NO!
So that is the report. I have a very lightly used and cared for Toshiba notebook in my possession that is DEAD! If it was working, I could probably sell it on Amazon as a “Like New” notebook in “Mint” condition.
So beware of your purchases from Toshiba and do not count on any customer relations or care.
Toshiba Satellite Notebook, Photo date 8/15/12