Burger King - Charging extra for chicken on the chicken salad
Chicken Salads - Complaint
PENTAGON -- At the Burger King at the Pentagon, the chicken salads are listed for $5.99 on the menu board. When you order one, you are charged $5.99 for the salad, then one cent for the chicken. Obviously the penny is not a big deal, but the fact that the owner lists a product at one price, then charges more for it is a big deal.
When I asked the cashier about the extra charge, she said that the salad was $5.99 and the chicken was a penny. So I told her I just wanted to buy the chicken. (Of course she said I couldn't do that.) I asked the manager the same thing and he said that he had to program the cost for the chicken into the cash register to that the receipt would say whether the customer wanted crispy or grilled chicken. (He claims he can't program in $0.00, but that's what prints out when sauces or dressings are listed on the receipt.) He claimed the cashiers were taking the penny off the cost charged to the customer, which just isn't true.
It's not the penny that is annoying, it's the blatant lying and attempt to charge the customer more than the stated price for an item.