Pizza Hut - Not Enough Staff
Pizza and Drinks - Complaint
WARRENTON, OREGON -- My mother and I went into Pizza Hut this afternoon around 1:30 pm. The lunch buffet was over but the food was still there. The salad bar was a mess and needed filled so we couldn't have the salad bar which is what we went in for.
Our server was the only server with a manager (who seated us and told us the lunch buffet was over). The server (Julie) got to our table as she could but we had to wait about 5 minutes before she took our order, it was another 5 minutes before she brought our drinks.
When we ordered we wanted personal pan pizza's and she informed us they were out of them. We ordered a medium half and half instead with some breaksticks. After 20 minutes we got both items we ordered together. The breaksticks were cold but the pizza was hot.
There were about 5 or 6 large tables that needed bussing but she didn't have time to do it. She had to have other customers wait so she could clean tables to seat them. She was trying to do too many jobs at once. She did keep a smile on her face though.
If there had been any one more person there she could have gotten the place cleaned up and ready for more customers. We almost left because the service was slow. The tables filled up quickly as she got them clean. A large group came in and started cleaning and bussing some tables so they could sit down. This was not acceptable.
I have been in management for Pizza Hut so I know that they do not condone this type of service. This restaurant really needs to hire some more help.