AT&T Uverse - BAIT and SWITCH Promotion Sales Ploy
Telephone Service and Internet - Complaint
ATLANTA, GEORGIA -- 02Sept2011 I agreed to change to U-verse w/AT&T....I was an existing customer that was already paying 14.95/internet. The promo was supposedly for $20 something+ for internet and $35 for phone. I explained to the salesperson that I waa already paying $14.95/internet and it served my purpose so it wouldn't make sense to increase my costs for internet. She agreed to five me the internet @ $14.95.
Okay, U-verse installed 30Sept2011 (believe me, I keep notes. I really don't see a difference in service except for the fact that it's now wireless....more equipment inside and outside of house...not a plus!! Making a long story short, I have been complaining for the life of my new service about being incorrectly billed....02March2011 the c/s representative adjusted my bill dating back to 1st billing cycle but she claimed that she was unable to give me the $14.95/internet because that promo had ended...WHAT? She could only give me the new promo for $19.95----(AT&T tried me TWICE)
She claimed she had corrected everything. Months later still being billed incorrectly. Many calls to AT&T but funny thing, no c/s representative would ever let me talk to a manager....the manager always has to call me back. Needless to say no one ever calls back....oh, but they tell you a guaranteed call back within 24-48 hours----Jun 27, 2012 I was told this per my notes and just yesterday I was told the manager would call back as soon as they got out of their meeting, another guarantee from c/s rep-----17Aug2012....quite naturally no one called back....I chose not to run errands waiting on a phone call that never came thru.
Need I mention the customer service representative in billing named "Yolanda" with the smart a** mouth that told me "when they see an amount they expect it to be paid (phone call dtd 17Aug12) or another smart a** mouth c/s representative in the Retention Dept. named "Scott [snip]" that nastily told me the bills are correct and the manager could do nothing and that he (the manager) will tell me the same thing! Those two incompetent figurines would never work for my company.
After reaching the supposed manager Al [snip] out of Pensacola Fl...that was another waste of time....a pure sign of incompetence or should I say, COVERUP. He sees all the adjustments but still says that I have been billed correctly since the 1st billing cycle....yet when questioned why the different adjustments were made...well, he could never answer that. He claimed that the system never reflected $14.95/internet so when I asked him how is it he couldn't see it but the other had been able to see it.....no answer. What was he hiding?
The fact that yes, I have been billed incorrectly since day one of Uverse service? Did I menion that I even got my services shut down twice within a month.....even after paying the $70+ like I was informed..even though I knew I was not behind (incorrect billing as always). My 78 yr old mother has been going thru the same thing with AT&T billing.......they don't discriminate....young, middle-aged, old....screw whomever you can, uh AT&T. The fight has just begun!!!!!!!!
Thank Goodness for FACEBOOK, TWITTER, INTERNET! MY story will be told to the world.....in the process of making a video for YOUTUBE with copies of my bills. If I can save one person from this hell then I've a job well done. I work for a company that is Top 5 when it comes to amount of employess...so my story will be heard and passed on and on and on.