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Slumberland Inc - Slumberland- Just So So
Slumberland Furniture
Review by katpete_66 on 2012-08-18
Rating: 
BEAVER DAM, WISCONSIN -- I'm going to start with this story: I went to visit a friend who lives in Rochester, MN. I slept on her couch during my visit. The couch was Heaven. I slept almost as well as I do in my own bed, an it was beautiful and high quality to boot. I asked my friend where she got it and she told me Slumberland.
Fast forward 1.5 months.
I desperately need new furniture. My living room furniture consists of a futon from my college days and an old, ugly hand me down sofa that I bought from my cousin. However, as a single teacher, my budget is pretty small. I went on to Slumberland's website and saw a perfect sectional that would be perfect in my apartment- on sale for $716, originally $1800. To make things even better, there was a label on the page that said "Quick Ship."
I clicked the Quick Ship link and it said that this sofa is in stock in all stores and should be able to ship immediately. Well, based on my friend's experience, the great price, and the quick ship option, I went ahead and placed my order. I immediately received a confirmation email that said my order was placed and I should expect a call within 72 hours (3 days) to set up delivery.
Fast forward 3 days.
72 hours passed, no call, no email, nothing. I log in to my account on Slumberland.com, and the status is listed as: Confirmed-Shipped. WTF? It most definitely has NOT shipped! I then logged in to my credit card account and for sure- they charged my credit card.
So, I decide to call the customer service number listed on the website. I call, and I get the "all operators are busy," but I decide to stay on the line and wait. After a minute or so, I'm automatically sent to a voicemail system. I'd also like to add that the voicemail message is the "we're closed" message. It lists the hours for today as 8 AM to 6 PM. The corporate headquarters are in MN, I'm in WI, thus in the same time zone. I called at 3 PM. 3 hours before closing time. I called probably 5 more times, and get the same "we're closed" message. So, I decide to leave a voicemail and I provide my order number and my phone number. We'll see if they actually call me back.
Getting no response from corporate, I decide to call the store closest to me- the Beaver Dam, WI store, to see if THEY know anything. I call and explain my situation, and the person who answers the phone says "Oh let me check that out for you!" She tells me that corporate JUST sent them the order and yes, they would be delivering my sectional. She was extremely helpful and set up my delivery for me and saved me a HUGE headache.
So, after my experience, and after reading other reviews on here, Slumberland Corporate seems pretty disorganized and not very helpful. However, the Beaver Dam, WI store was very helpful and seem to have their stuff together!
Fast forward 1.5 months.
I desperately need new furniture. My living room furniture consists of a futon from my college days and an old, ugly hand me down sofa that I bought from my cousin. However, as a single teacher, my budget is pretty small. I went on to Slumberland's website and saw a perfect sectional that would be perfect in my apartment- on sale for $716, originally $1800. To make things even better, there was a label on the page that said "Quick Ship."
I clicked the Quick Ship link and it said that this sofa is in stock in all stores and should be able to ship immediately. Well, based on my friend's experience, the great price, and the quick ship option, I went ahead and placed my order. I immediately received a confirmation email that said my order was placed and I should expect a call within 72 hours (3 days) to set up delivery.
Fast forward 3 days.
72 hours passed, no call, no email, nothing. I log in to my account on Slumberland.com, and the status is listed as: Confirmed-Shipped. WTF? It most definitely has NOT shipped! I then logged in to my credit card account and for sure- they charged my credit card.
So, I decide to call the customer service number listed on the website. I call, and I get the "all operators are busy," but I decide to stay on the line and wait. After a minute or so, I'm automatically sent to a voicemail system. I'd also like to add that the voicemail message is the "we're closed" message. It lists the hours for today as 8 AM to 6 PM. The corporate headquarters are in MN, I'm in WI, thus in the same time zone. I called at 3 PM. 3 hours before closing time. I called probably 5 more times, and get the same "we're closed" message. So, I decide to leave a voicemail and I provide my order number and my phone number. We'll see if they actually call me back.
Getting no response from corporate, I decide to call the store closest to me- the Beaver Dam, WI store, to see if THEY know anything. I call and explain my situation, and the person who answers the phone says "Oh let me check that out for you!" She tells me that corporate JUST sent them the order and yes, they would be delivering my sectional. She was extremely helpful and set up my delivery for me and saved me a HUGE headache.
So, after my experience, and after reading other reviews on here, Slumberland Corporate seems pretty disorganized and not very helpful. However, the Beaver Dam, WI store was very helpful and seem to have their stuff together!
Comments:
Posted by melissa253 on 2012-08-18:
Stop back and let us know if the sofa was all you expected it to be. Thanks
Posted by trmn8r on 2012-08-18:
I would also be interested in what your satisfaction level is once it is received.
Posted by katpete_66 on 2012-08-22:
Update: I haven't gotten the furniture yet (it will be delivered on August 30th and I'll keep you posted on how it is), but I just wanted to add that 4 days later, corporate never called me back...Not that it matters, since I got everything squared away at the store, but it's definitely bad business to just ignore your customers...
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