Uhaul - What a complete JERK
Finding Out the Status of My Trailer Hitch (Overnight charges) - Complaint
NATICK, MASSACHUSETTS -- I'll start from the beginning. I placed an order for a trailer hitch for my vehicle and needed it quickly. So I paid to have it shipped overnite and was told that it was expected in 1 to 2 days. I was ok with that because he said it would arrive between 1030am or 100pm on that Saturday, with enough time for my mechanic to install that afternoon. Saturday came and I made numerous calls to the local # that TOM (sales rep) gave me to find info of whereabouts, no answer. I come to find out that once nobody answers in the office it automically kicks in to a UHAUL service dept in Arizona.
Well twice I called them to find out the status of the hitch and NADA. So in the second phone call the representative who took my # had said that they would call the local store and talk to them directly for info. They claimed that TOM would call me to see if it had arrived. I decided to wait for the call to no avail. Finally I got another representative from Arizona to reach this guy TOM and he would call me back before closing time. Once TOM called me finally he claimed to have been very busy and all alone @ the store therefore unable to call once my hitch had arrived. OMG is that my damn problem that there were 400 people that day and he couldn't help me.
So he said he didn't have anytime to look for the delivery within the a lotted time the I needed it installed later that day. A complete waste of time. Perhaps they are incompetent and not realize that overnite is for a reason and $76.98 later you get an attitude from the sales representative who couln't care less after you've paid for it. Shouldn't there be a MGR. to oversee or police these people who work w/out any supervision. He was like a total JERKYL & HYDE from the time I placed the order and when I had to pick it up. AND get this he said that I was not understanding and I was talking down to him for he was a human. As if I as a customer was out of line and he had not been RUDE WHATSOEVER. LOL I couldn't believe that they can actually talk to you like that and get away w/it. I guess he had a bad day and had no interest in taking my order as some kind of PRIORTY.($76.98 later).
According to him it was my fault for not showing up and finding out to see if it was sitting (hitch) there. For his exact words were " I didn't have time to look to see If YOUR TRAILER hitch came since I was all alone and had 400 transactions that day." One last thing and and most importantly he seemed confused and threw out another assine excuse that he believed it was to arrive Monday morning to be installed by them. It was just an UNBELIEVEABLE TRIP and will NEVER EVER DEAL WITH THIS COMPANY AGAIN. It only makes you wonder how many more complaints there are but people don't choose or have the time to write and express their experiences, their AWFUL DOWNRIGHT RUDE EXPERIENCES. I HOPE THIS HELPS AND CONTINUE TO VOICE YOUR RIGHTS IN THIS WORLD OF THE MIGHTY WEB. MUCHISMAS GRACIAS. PZMA