Verizon Wireless - Problem With Texting Bill.
Wirless Service - Complaint
MUSKEGON, MICHIGAN -- My Verizon Bill for the month of August came and it was $480.20 !!! After several conversations with Verizon employees (all of whom aren't "authorized" to do much) I am still not able to get my point across.
I signed up for unlimited talk and text on both of my phones because I have my 13 year old grandson on one phone. I explained when this phone became his (formally his moms now deceased) that I didn't want any problems with large bills because he IS 13 and I don't want to worry about his usage. Well as it turns out the unlimited doesn't mean what it says, it means Verizon to Verizon. WHY on the bill are there 2 listing for messaging one is Unlimited M2M text and the other is Text, Picture & Video -- we do have a data block. As it turns out my grandson exceeded the limit by quite a bit (according to them). Verizon is also saying why am I complaining now when this has been the way the account has been for a long time. Obviously I wouldn't be calling them for the 1st time if there wasn't a problem!!!!!!
I have explained to 3 different operators that the phone was my daughters when she passed away my grandson took it over so there wouldn't have been a problem for the first months of the plan. THE OTHER ISSUE IS IF VERIZON WOULD HAVE GIVEN ME THE PLAN I ASKED FOR IN THE FIRST PLACE THERE WOULDN'T BE A PROBLEM NOW. They even went so far as to contact the store to see if they could verify what I was telling them--no one that was employed there when I signed up for the plan is at that store. So Verizon says it is not a Verizon problem.
I had my plan changed with the first person I talked with so there will be no more problems and was supposed to receive some type of adjustment on my next bill didn't happen. I also explained I would be paying the corrected amount over time because coming up with that amount of money at one time is difficult. One of the phones was shut off for late payment -- fees were charged to turn it back on PLUS late fees.
WE WILL BE LOOKING AT OTHER CARRIERS or pay as you go phones that offer unlimited to everyone not just in a system. Thsi appears that I may be able to save $40 to $50 a month for the same service. Why should I or anyone else pay a company for service when they are not providing what you have requested. BIG COMPANY OR NOT IT IS MY MONEY AND I EXPECT HONESTY AND GOOD CUSTOMER SERVICE.