Lingo - They Need to Be Forced Out of Business
Phone Service - Complaint
CLARKSVILLE, TENNESSEE -- Lingo charged me money for service which was never established. After I submitted LOA to transfer line and equipment installed, they repeatedly asked for "PIN" associated with existing service for this purpose. No "PIN" existed, of which point was communicated via e-correspondence. I became frustrated with nonsensical and incoherent correspondence and expressed my desire to discontinue. This was three months ago. When I called them to cancel, the representative persisted in attempting to pass me on to their tech support, in spite of very clear request to terminate.
Then she passed me on to "billing dispute" dept, where another stated the charges were "valid" because I was subscribing to their service so they will not refund. I am complaining on the ground that 1. the line was never transferred from existing, invalidating their claim of "service", and 2. the reps were not sufficiently competent to assist in completing transfer and subsequent communication.