Time Warner Cable - Years of Good Service, However a Problem happens.....
FAIRBORN, OHIO -- So this is a sad story of Time Warner Cable; we have had their service for a long time. However, a problem "recently" occurred("recently" was a term used by many TWC representatives, which was a month ago) and they were unable to actually disseminate the issue for the longest time. I had a technician come out today, this has been the third technician to come to my house. It was finally explained to me that a node was presenting an extremely high current causing noise on the drop off causing all sorts of issues for this area. I'm a night shift worker, so at 1am I am online, because its all I have to do for the next 4 or 5 hours before I sleep. This problem occurred around July 21st, so its been near 2 months now... I had been told numerous times that the issue would be fixed within 24 hours to 48 hours. This is a total lie considering the amount of time this has persisted.
I have talked to many TWC representatives, some were nice, most just wanted me off their phone(this was due to me asking complex questions). Ive even had a supervisor get on the line and say to me after a transfer to their tech department "IT WILL BE FIXED SOON" then attempt to be nice. I understand I have called in many times, but this is no way to treat a customer that has not complained once since cable connections were available in my area(2004).
It should not take 3 technicians coming to someones home to invade their privacy, to invade their schedule, to set aside life priorities just to fix an issue that should have been fixed months ago considering 2 others have been here and done the same thing. Some might say since its such a big issue to me then it should not be a big deal if these 3 things happen. I argue that the problem that caused me money loss, time loss, and my opinion of my ISP to be degraded should not have occurred in the first place. I should have received proper handling and care, not run of the mill play book crap provided by representatives who happen to schedule your technicians. It seems there is a huge lack in skill in these departments and needs to be managed properly.