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City Furniture - Liars and Bad Customer Service
Couch - Complaint
Review by fdarvish5 on 2012-08-19
Rating: 
SAWGRASS MILLS, FLORIDA -- We spent $7750.00 which included a dining table, 8 chairs, coffee table, 2 console tables, server, couch and 2 leather chairs for our formal living and dining room. Not all products were available right away.
They delivered the server damaged. The couch, I was not happy with in the store, the sales person whom was also the general manager, encouraged us to take it home and see. "If you do not like it, you can always exchange it, he said". He failed to mention that we only had 48 hours after delivery to make a decision, he never mentioned that the exchange would be only for something available in the showroom and he failed to mention that returning the couch involved a charge. He wrapped my receipt inside a cover that contained the store policy and failed to mention what that cover was for.
3 days after we received the couch, I told my husband, I wanna throw up every time I see this couch, lets return it. He said may be it will look nicer when the other pieces arrive. Thinking that we had a 30 day window to returnd we held off on the Sofa. I could no longer wait after 3 weeks. I called City Furniture to discover that we were not allowed to exchange the couch. It has been more than a month and we still do not have a response regarding the broken server they delivered to us. They keep giving us the run around.
I would never, ever shop at City Furniture again. In fact I am posting this on my Face Book so that my Facebook friends know what a crook the employees of City Furniture are. There are so many Furniture stores out there, why should anyone buy from a company where customer service is not their first proiority. We cancelled the remainder of our order which was supposed to be delivered. For a $600 couch City Furniture risked $7000 customer whom will never trust them.
They delivered the server damaged. The couch, I was not happy with in the store, the sales person whom was also the general manager, encouraged us to take it home and see. "If you do not like it, you can always exchange it, he said". He failed to mention that we only had 48 hours after delivery to make a decision, he never mentioned that the exchange would be only for something available in the showroom and he failed to mention that returning the couch involved a charge. He wrapped my receipt inside a cover that contained the store policy and failed to mention what that cover was for.
3 days after we received the couch, I told my husband, I wanna throw up every time I see this couch, lets return it. He said may be it will look nicer when the other pieces arrive. Thinking that we had a 30 day window to returnd we held off on the Sofa. I could no longer wait after 3 weeks. I called City Furniture to discover that we were not allowed to exchange the couch. It has been more than a month and we still do not have a response regarding the broken server they delivered to us. They keep giving us the run around.
I would never, ever shop at City Furniture again. In fact I am posting this on my Face Book so that my Facebook friends know what a crook the employees of City Furniture are. There are so many Furniture stores out there, why should anyone buy from a company where customer service is not their first proiority. We cancelled the remainder of our order which was supposed to be delivered. For a $600 couch City Furniture risked $7000 customer whom will never trust them.
Comments:
Posted by trmn8r on 2012-08-19:
It is vital when making a large purchase, or one involving large, heavy items, to find out what the return policy is. It sounds like the store rep didn't misinform you, but failed to notify you of all the policies - that is not unusual - I can't remember the last time a sales rep at a store spelled out all the returns policies.
I'm sorry this happened to you - furniture purchases are stressful enough as it is. As for the delay in items, yes, it can take weeks and sometimes months for pieces of furniture that aren't in stock. Good luck with whatever company you end up with.l
I'm sorry this happened to you - furniture purchases are stressful enough as it is. As for the delay in items, yes, it can take weeks and sometimes months for pieces of furniture that aren't in stock. Good luck with whatever company you end up with.l
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