Sprint Cellular Company - Always trying to get more money than they are owed
Airave, Blackberry - Complaint
I was a Sprint customer for nearly ten years (except for a two month period when I went to another company). We've been fighting for two years to get good reception and eventually had to get internet blocked off our phones because there was not enough signal where we live. The signal was so bad I went through 5 blackberries because the phones couldn't handle going in and out of the service area as much as they did.
Finally I called one day and explained we were going to be going to US Cell because they are the only ones who have service where we live. That we could be in the same room as someone with USC and they would have full bars and get all calls and about half an hour after someone had called we'd get a notice saying they called/voicemailed.
They gave us the Airave free of charge but said whenever we were done with it all we had to do was call and request a free return kit and if we didn't we would be charged $140 for the box. Well The Airave didn't work fully as promised and we went to other phone companies. I had to wait an hour and a half in a Sprint store to see a representative only to have them call for me and then me talk to someone to send the box.
I scheduled UPS to come pick up the box from my house and they did. Suddenly last week I got a notice from Sprint that they were going to send me to collections. But they didn't say why. The website didn't say why. Finally I called and it turns out they say they didn't get the box or may have received the wrong box. WRONG BOX??!! That I owed they almost $250 for the box (what happened to the $140) I only ever had one of these dumb machines. At the time I didn't have the tracking order with me they put the account in dispute and would take 48 hours to investigate.
I called when I found the tracking number and they showed they did receive it. Now they haven't called back to confirm. I'm going to have to call today.
My best advice: STAY AWAY FROM SPRINT and ANY SERVICE LIKE THE AIRAVE THEY OFFER!