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Dell - Impossible to get an American to speak to for technical support

Laptop - Complaint
Review by jamesettapugh on 2012-08-20
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
HOUSTON, TEXAS -- I have called number after number from the web for Dell and I always get someone in Manila. I did not know when I purchased a Dell product that it was not American. When I have a problem I don't want to compound the problem by meeting head on with someone that barely speaks English and then I have to struggle to make myself understood. I think before a product in the United States of American a person should be told that the product is not serviced by an English speaking and understanding and thinking American, bred and born. I will never in this life purchase another DELL PRODUCT. Where is your American loyality. Americans need jobs but you take American dollars and pay wages to foreigners and this is not okay. Companies like yours should not be allowed to do business in the United States.
Comments:
Posted by Bill on 2012-08-20:
That's commendable but unfortunately you will run into the same problem with any brand of computer.
If you order by phone you always get an english speaking American (if you call within the continental US) but if you need tech support or service you go straight to India.
Posted by prince caesar on 2012-08-20:
just another job outsourced to other countries and why our economy is struggling.
Posted by trmn8r on 2012-08-20:
"I did not know when I purchased a Dell product that it was not American."

I believe their laptops are made in Malaysia.

I have received excellent customer service for something (not a Dell) from Manila - I remember complimenting the person for their manner and knowledge. I wouldn't buy a piece of chewing gum from Dell, but it has nothing to do with a language barrier. More so to do with them being the WallsMart of computer manufacturers.
Posted by ok4now on 2012-08-21:
Now you know why it's called "Dell Hell." Bet you won't make this mistake again.
Posted by leet60 on 2012-08-21:
The outsourcing of call center service to other countries has indeed put a drain on our economy. I feel the companies would have just as large a number of complaints were the customer service in the U.S. Perhaps not from a language barrier but the astronomical increase in the purchase price, tied to the increase in call center costs, would cause just as much upset. Call center agents in India and the Phillipines work for a mere fraction of the cost of a minumum wage U.S. Worker.

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