Grand Strand Water & Sewer - Little to No Help When You Need Them

Water & Sewer Company - Complaint
Review by 128945 on 2012-08-20
Rating: StarStarEmpty StarEmpty StarEmpty Star
CONWAY, SOUTH CAROLINA -- The really bad part about utilities is that you normally don't have any competition. This means that they pretty much have you backed in a corner when you really need any type of assistance from them.

We have lived in the same household for almost 3 years, and we never use more than between 3,000-5,000 gallons of water per month. Our water and sewer bill is normally between 28.00-33.00 per month. This last July we had a problem. We received a bill for almost $100 in water, saying we used over 18,000 gallons of water in July. Considering we were gone for half the month in July, we knew we must have had a problem. WE looked all over the house for leaks, and found none. We HAVE had a leaky flapper on one of our toilets for about a year, but it was such a miniscule amount of water, it wasn't anything I was worried about. We checked our meter at its current usage and it said we used only 2,000 gallons of water. So we knew there were no leaks at that time.

I called the water company on the phone number on the bill. When it was answered all the guy said was "can I help ya?" No aknowledgement of who I was calling, or who I'm speaking to...just a can I help you...he sounded straight out of the dukes of hazzard...really? I said" is this grand strand water and sewer"? Yes he said....so I told him the situation, and he told me I would need to send in copies of a repair bill, even though I don't have one, and a letter stating what happened, and they would deduct the bill. Considering every other water company I have heard of will help you in situations like this, I type up a nice letter, and I replaced the leaky flapper, and submitted that receipt just so they had a receipt that I did repair something.

I get a call the next day at work, on my voicemail. A young lady, very happily said your bill has been credited. $22.16. 22 bucks? thats it? So basically still have a bill thats 3 times higher than normal. I call them back, and of course who answers again? Bubba from dukes of hazzard. oh...uhhh...thats all we can take off. really? Thats all? Gee thanks for the help, bubba.

This company is unsympathetic and uncaring.....I had to submit all thsi paperwork for a 22 dollar credit. Unbelievable. And these companies know they can get away with it. Its not like I can change water companies.
Comments:3 Replies - Latest reply on 2012-08-21
Posted by Tezrien on 2012-08-20:
Maybe one of your neighbors used your water while you were gone.
Posted by T on 2012-08-20:
Is that meter read by a meter-reader to create your bill? If so, there is a disconnect here. Regardless of the flap over your toilet, there is no explanation for why you were billed for 18,000 gal when you say you read 2,000 gal used.

On the other hand, if the utility uses another meter to gauge your use, then there could be a leak outside the house.

But I go back to not understanding why a possible leak is an issue if you are both looking at the same meter.
Posted by jeffreysmile on 2012-08-21:
The meter is read correctly, I was saying that from what the meter was read at to when I checked it, it was only 2,000 gallons which is normal use. So theres no leak anywhere.

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